At Mode Technologies, we design and deploy custom AI agents tailored to real business workflows—whether that's for automating tasks, making predictions, or improving decision-making. Each AI agent is purpose-built and integrates directly into your operations, whether cloud-based or on-premise, and is designed to learn and iterate over time, becoming smarter and more accurate as it processes more data.
We work with clients across industries to embed intelligence into their existing systems, allowing AI to operate alongside tools like ERPs, CRMs, HR platforms, and accounting systems. See below for the most requested agent types.
Sales Agent
The Sales Agent is designed to optimize the sales pipeline. It can prioritize leads, recommend follow-ups, summarize past conversations, and generate outbound messaging. For organizations seeking more natural interactions, we offer a voice-enabled option, allowing sales teams or clients to speak directly to the AI as they would to a colleague—making it ideal for call support or mobile sales scenarios. The Sales Agent learns from ongoing activity to refine its strategies and improve conversion rates over time.
Marketing Agent
Our Marketing Agent supports campaign management by analyzing engagement data, suggesting content strategies, segmenting audiences, and automating A/B testing. It integrates with web analytics, email platforms, and ad tools, continually adapting to improve targeting and campaign ROI.
Accounting Agent
The Accounting Agent automates transaction classification, reconciliation, and reporting. It learns from historical financial records to assist with budgeting, detect anomalies, and predict future trends. Over time, it becomes a reliable assistant for month-end close, forecasting, and vendor management.
Human Resources Agent
The HR Agent streamlines key workflows such as screening, onboarding, internal policy support, and sentiment tracking. It can even handle routine employee queries, freeing HR staff to focus on more strategic tasks. With voice capabilities, it can also serve as a virtual HR assistant for teams on the move or in environments where typing is not practical.
Quoting Agent
The Quoting Agent quickly generates accurate, client-ready quotes by referencing real-time pricing, historical job data, and business rules. It adapts based on changes in cost or complexity and can suggest pricing strategies that preserve margin. This agent is especially valuable for service providers and B2B operations with dynamic project scopes.
Estimating Agent
Built to support project planning and cost prediction, the Estimating Agent analyzes historical job data, labor trends, and material pricing to produce highly accurate estimates. As more estimates are created and compared to actuals, the agent adjusts its internal models to improve forecasting accuracy.
Customer Support Agent
Our Support Agent handles Level 1 and Level 2 support through text or natural voice interactions. Customers can talk to the agent as they would to a real support rep, receiving helpful responses, troubleshooting steps, and guidance in real time. The agent integrates with your support systems and knowledge base and learns from past cases to resolve issues faster and more accurately over time. Voice interaction is especially useful in field service environments or customer-facing scenarios where typing may be inconvenient.
Custom Agents for Any Workflow
While these examples highlight our most common agent types, we specialize in building AI agents around your specific business workflows. Whether it's compliance monitoring, internal task management, or field data collection, if the process exists, we can build an agent to support or automate it.
Our agents are goal-driven, context-aware, and continually evolving, ensuring increasing value the more they're used. For agents interacting with people, we offer optional voice and speech recognition capabilities, allowing your teams or customers to speak naturally with the system—just like they would with a human.
Let us know if you'd like a live demo or a tailored proposal based on your use case. We'd be happy to show you what your next generation of intelligent operations could look like.